CONTACT THE CREW
Need a hand?
Include your device model, operating system, game version, and what happened. A screenshot can help. For purchase issues, include the store order ID, never your password or card number.
How do I play?
Steer to dodge, swipe up to jump, and swipe down to slide. Swipe toward the corner when the turn cue appears. You can choose touch steering in Settings. Pause any time you need a break.
Is it free?
Every run is free, with no subscriptions or forced advertisements. The optional one-time Founder Pack adds the Sol and Founder explorers and one free revive every 24 hours. Optional stardust packs are also available. Up to two revives are available per run.
Where is my progress saved?
Progress and stardust are saved on your device. There is no game account or cloud wallet. Avoid deleting the app or its data while troubleshooting a save or purchase issue. Device backups may help, depending on your platform settings.
Can I restore a purchase?
Use Restore Purchases in the game with the same Apple or Google account to restore eligible non-consumable purchases. Consumable stardust is different: purchased stardust stays on the device where it was delivered and does not restore like the Founder Pack. If something is missing, contact us with the order ID.
How do I request a refund?
Purchases are billed by your store. Use Apple’s refund request process or Google Play’s refund support. Your platform and local consumer law determine eligibility.
How do I make a privacy request?
Email startupstartupapp@gmail.com with “Privacy request” in the subject. Tell us what you need without including unnecessary sensitive information. You can also read our privacy policy.